Question 1

How do I add my company's data?

Accepted Answer

Contact us at operations@lineguide.io.  We will work with you to collection your line, structure / pole, and substation inventory and ingest it into LineGuide.  Natively we use GeoJSON and KML data but we have accepted everyting from spreadsheets, ArcGIS shape files, and napkin drawings (if you buy coffee first).

Question 2

How do I obtain an account?

Accepted Answer

Complete the LineGuide User Self-Signup Form at https://www.kdlineguide.com/signup.  This form will submit a request that the LineGuide team will use to obtain approval from the power company.

Question 3

How do I reset my password?

Accepted Answer

Navigate to the LineGuide web portal at portal.kdlineguide.com.  Click the Forgot Password link and complete the process.

Question 4

How do I change or upgrade my device?

Accepted Answer

You may complete this process from the LineGuide mobile application.  Please follow the steps on this instructional video.

Question 5

Is LineGuide built on top of ArcGIS, Kinetrics, or any other licensed mapping software?"

Accepted Answer

No.  LineGuide is 100% open-sourced, cloud-based application.  We built it from the ground up without using any expensive components.  The savings are passed on to you.

Question 6

How can I submit questions & issues?

Accepted Answer

Capturing a video of your screen while using LineGuide is the easiest way to easily share details of your experience.   Here are instructions for enabling iPhone screen recording.    After you record that video you can send submit it to support@lineguide.io

Question 7

How does LineGuide ensure NERC-CIP compliance?

Accepted Answer

The team at LineGuide understands how important it is to keep your critical cyber assets secure. We offer custom documentation to help our customers meet their NERC-CIP compliance requirements for our application.

Question 8

Does LineGuide utilize strong encryption?

Accepted Answer

Yes.... very strong.  Good ole' USA National Institute of Standards and Technology (NIST) strong.   Mobile App Encryption:
LineGuide uses Advanced Encryption Standard (AES) 256 bit encryption for end-to-end communications. Upon login / thumbprint, the mobile client creates a per-session, per-user token that is then used as the private key to encrypt communication to the LineGuide platform with AES.  AES became effective as a United States of America federal government standard on May 26, 2002, after approval by the US Secretary of Commerce. AES is included in the ISO/IEC 18033-3 standard.   Web Portal Encryption: LineGuide web portal communication is encrypted via the Secure Hash Algorithm (SHA). SHA was is a cryptographic hash function published by the National Institute of Standards and Technology (NIST) as a U.S.Federal Information Processing Standard (FIPS). LineGuide employes the particularly difficult to crack SHA‌-265 implementation.

Question 9

How does TrackView work?

Accepted Answer

TrackView uses a real-time location tracking database to help keep team members safe.  TrackView also allows crews to be deployed to trouble spots during weather events and emergency repair situations.

Question 10

How often does TrackView update?

Accepted Answer

The LineGuide mobile application updates the real-time location database every 10 seconds as long as LineGuide is running in the foreground or background, and the user has allowed LineGuide to access Location Services (Settings -> Privacy -> Location Services).  Location tracking stops when the LineGuide application is turned off or Location Services is disabled on the mobile device..

Question 11

What do the different colors in TrackView represent?

Accepted Answer

Red - User is activiely engaged in an Inspection Green - User is online and LineGuide has registered the mobile device location within the past 5 minutes. Gray - User is not online or LineGuide has NOT registered the mobile device location within the past 5 minutes.  .

Frequently Asked Questions

Give your team the LineGuide advantage