Contact us at operations@lineguide.io. We will work with you to collection your line, structure / pole, and substation inventory and ingest it into LineGuide. Natively we use GeoJSON and KML data but we have accepted everyting from spreadsheets, ArcGIS shape files, and napkin drawings (if you buy coffee first).

Complete the LineGuide User Self-Signup Form at https://www.kdlineguide.com/signup. This form will submit a request that the LineGuide team will use to obtain approval from the power company.

Navigate to the LineGuide web portal at portal.kdlineguide.com. Click the Forgot Password link and complete the process.

You may complete this process from the LineGuide mobile application. Please follow the steps on this instructional video.

No. LineGuide is 100% open-sourced, cloud-based application. We built it from the ground up without using any expensive components. The savings are passed on to you.

Capturing a video of your screen while using LineGuide is the easiest way to easily share details of your experience. Here are instructions for enabling iPhone screen recording. After you record that video you can send submit it to support@lineguide.io

The team at LineGuide understands how important it is to keep your critical cyber assets secure. We offer custom documentation to help our customers meet their NERC-CIP compliance requirements for our application.

Yes.... very strong. Good ole' USA National Institute of Standards and Technology (NIST) strong. Mobile App Encryption: LineGuide uses Advanced Encryption Standard (AES) 256 bit encryption for end-to-end communications. Upon login / thumbprint, the mobile client creates a per-session, per-user token that is then used as the private key to encrypt communication to the LineGuide platform with AES. AES became effective as a United States of America federal government standard on May 26, 2002, after approval by the US Secretary of Commerce. AES is included in the ISO/IEC 18033-3 standard. Web Portal Encryption: LineGuide web portal communication is encrypted via the Secure Hash Algorithm (SHA). SHA was is a cryptographic hash function published by the National Institute of Standards and Technology (NIST) as a U.S.Federal Information Processing Standard (FIPS). LineGuide employes the particularly difficult to crack SHA‌-265 implementation.

TrackView uses a real-time location tracking database to help keep team members safe. TrackView also allows crews to be deployed to trouble spots during weather events and emergency repair situations.

The LineGuide mobile application updates the real-time location database every 10 seconds as long as LineGuide is running in the foreground or background, and the user has allowed LineGuide to access Location Services (Settings -> Privacy -> Location Services). Location tracking stops when the LineGuide application is turned off or Location Services is disabled on the mobile device..

Red - User is activiely engaged in an Inspection Green - User is online and LineGuide has registered the mobile device location within the past 5 minutes. Gray - User is not online or LineGuide has NOT registered the mobile device location within the past 5 minutes. .