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LineGuide Privacy Policy

Updated: August 2025

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LineGuide, LLC (“LineGuide,” “we,” “our,” or “us”) operates the LineGuide mobile and web application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use the Service.

By using the Service, you agree to the practices described in this Privacy Policy. Terms not defined here have the same meaning as in the LineGuide End User License Agreement (EULA).

1. Definitions

  • “Personal Data” – information that can be used to identify you, such as name, email, phone number, or address.

  • “Usage Data” – information automatically collected from your device, such as IP address, device identifiers, browser type, and activity within the Service.

  • “User Data” – any data, content, or information you submit, upload, or transmit through the Service (including Personal Data and Usage Data).

  • “Location Data” – real-time geographic data collected when you enable location services within the Service.

  • “Third Party Services” – analytics tools, hosting providers, or other services not operated by LineGuide but integrated into the Service.

2. Information We Collect

We collect information to provide, improve, and secure the Service:

a. Personal Data

  • Email address

  • First and last name

  • Phone number

  • Mailing address

  • Account credentials (if applicable)

b. Usage Data

  • IP address, browser type, and version

  • Device type, operating system, and identifiers

  • Pages visited, features used, time spent in-app

  • Error reports and diagnostic information

c. Location Data
If you enable location tracking, we collect and use your real-time geographic data for:

  • Team positioning and coordination

  • Safety and emergency response

  • Search and rescue support

You may disable location access in your device settings, but some features of the Service may not function properly.

d. Cookies and Tracking Data
We use cookies and similar technologies to:

  • Operate the Service (session cookies)

  • Remember your preferences (preference cookies)

  • Enhance security (security cookies)

3. How We Use Data

LineGuide uses collected information for purposes including:

  • Providing, maintaining, and improving the Service

  • Notifying you of changes or new features

  • Supporting interactive features you choose to use

  • Customer support and troubleshooting

  • Analytics and performance monitoring

  • Detecting, preventing, and addressing technical or security issues

  • Offering services or features relevant to your needs

  • Supporting team safety and emergency preparation

4. Disclosure of Data

We may disclose Personal Data in limited cases:

  • Legal compliance – to comply with laws or lawful requests.

  • Protection of rights – to defend LineGuide’s property, users, or the public.

  • Investigation – to prevent, investigate, or address wrongdoing.

  • Service providers – to trusted vendors who assist in operating the Service (bound by confidentiality obligations).

5. Data Transfers

Your information may be stored and processed in the United States or other jurisdictions where LineGuide or its service providers operate. By using the Service, you consent to such transfers.

LineGuide will take reasonable measures to ensure adequate safeguards are in place to protect your information.

6. Security

We use commercially reasonable safeguards to protect Personal Data, including encryption and access controls. However, no transmission or storage system is completely secure.

You are responsible for:

  • Protecting your account credentials.

  • Using secure devices and networks when accessing the Service.

  • Promptly notifying LineGuide if you suspect unauthorized access.

7. Third Party Services

We may use analytics and infrastructure services such as Google Analytics and Firebase, or other third-party providers, to help us operate and improve the Service. These third parties may collect and process information according to their own privacy policies. We encourage you to review their terms.

8. Children’s Privacy

The Service is intended only for individuals 18 years or older. We do not knowingly collect Personal Data from anyone under 18.

If you believe we have collected information from a minor, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post changes on this page and update the “Effective Date” above. If changes are material, we will provide additional notice (such as email or in-app notification).

10. Contact Us

For questions about this Privacy Policy or your data, contact:

LineGuide, LLC
6577 Palm Drive
Kingston, OK 73439
USA

Email: support@lineguide.io

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LineGuide, LLC ("us", "we", or "our") operates the LineGuide website (www.lineguide.io) website and the LineGuide mobile application (the "Service").

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This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

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We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

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